Customer Service Engineer

Customer Service Engineer
Salary: £37,000 Basic + Bonus + Commission
Location: Field-Based
Reporting To: Service Operations Manager

The Role
We are recruiting on behalf of a leading engineering business for a Customer Service Engineer to support customers across a designated territory. This is a hands-on role focused on equipment servicing, maintenance, fault finding, repairs, and customer support.

Key Responsibilities • Carry out planned maintenance and reactive service visits

• Diagnose and repair mechanical, electrical, and electronic faults


• Manage your territory effectively and meet service targets


• Deliver a high level of customer service at all times


• Provide operator training and technical support


• Identify opportunities for additional products and services


• Complete service reports and maintain accurate records


• Support colleagues and assist with coverage outside your normal area when required

What We're Looking For • Strong electrical and mechanical fault-finding skills

• Good understanding of electronic systems


• Organised and able to prioritise workload effectively


• Commercial awareness and customer-focused approach


• Strong communication and interpersonal skills


• Comfortable working independently in the field


• IT literate with experience using service reporting systems

Personal Attributes • Positive and professional attitude

• Self-motivated and reliable


• Flexible and adaptable


• Calm under pressure


• Strong team player


• Driven to achieve results

Package • £37,000 Basic Salary

• Bonus Scheme


• Commission Opportunities


• Training & Development


• Career Progression


• Company Vehicle (where applicable)

If you're a motivated field engineer who enjoys solving technical problems and building strong customer relationships, we'd like to hear from you.

This listing is from Reed. View original listing ↗