Customer Service Employee | German speaker

The Customer Service Employee is responsible for the administrative and commercial processing of incoming orders and return flows for Europe. Are you an expert in English and do you speak fluent German? Can customers count on you? Apply now for the vacancy Customer Service Employee!

Zo ziet jouw functie er uit
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Dit ga je doen

We are looking for a Customer Service Employee to strengthen the Customer Service European Market department. The department consists of employees subdivided into Customer Service Employees, Account managers, Back Office Employees and more.

In this role you are responsible for the administration and commercial processing of the entire ordering process. This includes registering incoming orders up to shipment and payments. Together with the team you solve all common problems with customers. With the purpose of expanding and maintaining the relationship with the customer.

Furthermore, your activities consist of:

• Maintaining contact with customers by telephone;


• Conducting telephone sales in the form of cross and up selling;


• Provide administrative and commercial support to the various sales managers within the department;


• Independently conducting all relevant correspondence with customers.

Dit breng je mee

What do you need:

• A native level (or near native) of the English language and a second foreign language: German;


• A MBO or HBO level of education (or equivalent);


• A commercial / sales mindset gained in a previous Customer Service job;


• Good knowledge of MS Office.

Dit is het aanbod

What is in for you?

• A competitive salary based on experience


• An ambitious team of International colleagues


• An informative working environment and a versatile job


• Working from home after the onboarding, even after the pandemic


• First you will receive a contract via Exact P for 12 months. Afterwards, the company will you offer you a fixed contract.

Dit wordt jouw werkplek

This company is located in the region of Leiden. It’s a European market leader in retail products. They have offices throughout Europe and the product ranges are offered online.

Wat gebeurt er met jouw sollicitatie?
Shir gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zo lang als jij daarvoor toestemming verleent. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacyreglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.

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