via reed · 1 July 2026 ·4 days ago

Customer Service

Employal
Dorking Full-time GBP 25,000 – 27,000
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Customer Service
Dorking
Office Based, Permanent
£25,000 - £27,000

Do you enjoy speaking to customers and building relationships with a wide range of businesses?

Would you like a role where no two days are the same, giving you the opportunity to support customers via telephone, email and web chat?

This is not a traditional call centre position. Our award winning client believes in developing people, providing genuine career opportunities and ensuring that every team member feels valued.

One moment, you could be helping a sole trader who runs their own plumbing business and the next, supporting a large technology company with hundreds of employees. Every interaction is different, and you will play a key role in delivering an exceptional customer experience. Whether you already have customer service experience or are looking for your first professional office-based role, this could be the perfect opportunity.

The Company

Our client is a growing and established digital services business with a strong reputation for delivering excellent customer service. Due to continued growth, they are looking to train and develop the right candidate within their busy client services team.

The Role

  • Respond to customer enquiries via telephone, email and web chat

  • Provide friendly and professional customer support

  • Resolve customer queries and escalate where necessary

  • Update customer information on the customer relationship management system

  • Work closely with internal teams

  • Follow up with customers to ensure satisfaction

  • Support with general administrative tasks

The Candidate
  • Passionate about delivering excellent customer service

  • Excellent written and verbal communication skills

  • Positive, organised and eager to learn

  • Comfortable speaking with customers over the phone

  • Strong problem solving skills and attention to detail

  • Ability to manage workloads and prioritise tasks

  • A team player with a proactive attitude

In Return
  • £25,000 to £27,000 salary

  • Full training provided

  • Supportive and friendly team

  • Modern office environment

  • Casual dress code

  • Excellent career progression opportunities

Interested? Click 'Apply' today.

This listing is from reed. View original listing ↗

The market for this type of role

Similar openings
56
jobs in Dorking
Full-time
80%
of roles in the UK
Remote possible
5%
of roles
Employal

18 open positions · CR05BB, Dorking, G428BS, G429PY, G429RA +11

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