Customer Service Coordinator
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role
As a Customer Service Coordinator in a fast-paced packaging manufacturing environment, you’ll support customers by managing orders, coordinating with production teams, and ensuring packaging products are delivered accurately and on time. You’ll learn how to balance customer needs with manufacturing constraints, gaining hands-on experience in a dynamic, deadline-driven setting.
Key Responsibilities
- To process sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed
- Liaise with internal departments and the customer to ensure where possible customer delivery dates are met.
- Respond to customer enquiries about product availability, order status, pricing, and technical packaging details.
- Monitor order progress and proactively update customers on any changes, delays, or required approvals.
- Support complaint handling, including logging issues, gathering information from manufacturing teams, and assisting with resolutions.
- Checking orders in line with internal procedures.
- Work within strict timelines, supporting the smooth flow of orders through a busy manufacturing environment.
- Participate in continuous improvement, sharing customer feedback to help refine processes and reduce errors.
- Complete apprenticeship training, applying learning to real-world customer and production scenarios.
- Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
- Ongoing training and development opportunities
- 24/7 confidential support for you and your family
- Flexible working options and family-friendly policies
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.
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