Customer service coordinator

Title: Customer Service Coordinator

Pay Rate: £13.50

Locations: Maidenhead

Duration: 12 months (possibility of extension)

Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.

37.5 hours per week. 7.5 hours per day.

1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)

On call segments (paid as additional, at an enhanced rate)

Overview:

Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? An excellent opportunity has arisen for a leading healthcare company, Pharmaceutical Client are looking for a customer service coordinator to join our friendly team based in Maidenhead

Main Purpose of the role:

As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You will set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient.

Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people's lives. All new starters will undertake a 2-month training program overseen by our team trainer.

MAIN RESPONSIBILITIES:

• Confirm all details that we have been given by health care professionals with the patient or carer


• Follow up with the patient or carer to ensure their expectations of H2H have been met.


• Liaise with health care professionals and GP surgeries


• Provide the highest levels of customer excellence to both patients and health care professionals


• Arrange patient deliveries via telephone and email


• Answer patient and stakeholder enquiries, resolving all queries that might arise


• Use our internal database to log all patient and health care professional communication and documenting this


• Manage daily workload as delegated by Team Leader


• Communicate with internal & external stakeholders by phone & email


• To meet all internal targets


• Other duties include but are not limited to


• Updating of patient records, processing chemist orders, prescription collection

KEY SKILLS:

• Customer Service experience in a busy environment


• Patient, understanding, caring and empathetic


• Positive, proactive and customer focused attitude


• Professional and confident telephone manner


• Competent IT skills and ability to learn new systems


• Excellent verbal & written communication skills

BENEFITS: As you'd expect from a global health care company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private health care, life assurance and a flexible benefits scheme. Top performers are recognised and rewarded monthly. There are opportunities to gain customer service related qualifications in the role.

• Option to work from home 1 day per week


• Free on-site parking


• Onsite canteen including a Starbucks station


• Onsite gym including a peloton bike


• Outside seating areas


• Team social events


• Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.


• Access to employee assistance programmes including financial advice and counselling services


• Full training provided

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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