Customer Service Coordinator

Manchester – Tyco Park \| Full\-Time \| Hybrid Working (2 days/week after 6 months)

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offer

• Competitive Salary: Reflecting your skills and experience


• Generous Leave: 25 days annual leave (pro\-rated in hours)


• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave


• Comprehensive Benefits:

+ Pension plan (up to 7% employer match)
+ Life assurance
+ Employee assistance program
+ Referral scheme

• Exclusive Discounts: High street brands, cycle\-to\-work scheme, and Johnson Controls product discounts


• Career Development: Extensive growth and advancement opportunities


• Free Onsite Parking: Hassle\-free commuting


• Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day\-to\-day will include:

• Coordinating engineer appointments and managing dynamic diaries


• Communicating with customers via phone and email to confirm schedules and resolve queries


• Ordering parts, securing purchase orders, and completing permits


• Navigating multiple customer portals and internal systems


• Collaborating with Service Managers to optimize engineer productivity


• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors


• Supporting KPIs and reporting to the Planning Team Manager

What We Look For

Must\-Haves:

• At least 1 year of customer service experience


• Excellent communication skills—written and verbal


• Strong multitasking and time management abilities


• High attention to detail and urgency


• Confident decision\-making and problem\-solving skills


• Proficiency in using multiple PC applications

Nice\-to\-Haves:

• Experience with GANT\-based planning or dispatch software


• Familiarity with processing invoices and purchase orders


• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

\#LI\-MS2

\#LI\-Hybrid

\#ADTcustomerservice

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