Customer Service Consultant

At Darlington Building Society, we believe in people helping people. We’re on the lookout for an enthusiastic, customer\-focused Customer Service Consultant to join our Northallerton branch. If you love building relationships, solving problems, and delivering outstanding service with a smile \- we’d love to hear from you!

This is a 27\.5 hour permanent position, working on a two\-week rota:

• Monday to Friday


• Every other Saturday (with time off during the week where applicable)

Pro Rated Salary: £19,978\.83

The Role

As the friendly face of our branch, you’ll be at the heart of our member experience. From everyday transactions to meaningful conversations about their financial goals, you’ll help create a welcoming, supportive environment where our customers feel valued.

What you’ll be doing:

• Delivering exceptional face\-to\-face customer service every day


• Supporting customers with transactions and account queries


• Promoting our products and services in a helpful, informative way


• Building strong, lasting relationships with our members


• Working as part of a close\-knit, supportive team

We’re after someone who is:

• Passionate about delivering a brilliant customer experience


• A confident communicator with a positive, can\-do attitude


• A natural team player who thrives in a people\-first environment


• Comfortable handling cash and working in a fast\-paced setting


• Keen to learn and develop within a supportive organisation

Previous customer service or retail experience is great\- but your attitude and enthusiasm matter most!

What’s in it for you?

We don’t just look after our members; we look after our people too. Here’s a snapshot of what you can expect:

• Competitive salary


• Generous holiday allowance \- including an additional ‘Birthday Holiday’


• Pension scheme


• MediCash health plan \- helping you with everyday healthcare costs


• Employee discount platform \-access to savings on shopping, travel, and more


• Learning and development opportunities

Why Darlington Building Society?

At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our High Row Branch.

If you’re excited by the opportunity to grow your career while making a real difference, we’d love to hear from you. Apply today and bring your energy, passion, and personality to Darlington Building Society!

For further information on the roles we are hiring for please click on the job description or please get in touch with our talent team by emailing talent@darlington.co.uk

Please be aware that your application may be added to our ATS system for further processing.

If you wish to see our privacy notice please see below

Privacy \- Darlington Building Society

Job Types: Part\-time, Permanent

Pay: £25,427\.60 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Gym membership


• Health \& wellbeing programme


• Life insurance


• On\-site parking


• Private medical insurance


• Sick pay


• Store discount

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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