Customer Service / Call Centre Manager

We are a fast\-growing eCommerce business within the automotive aftermarket industry, supplying products across multiple established brands throughout the UK and Europe.

We are looking for an experienced Customer Service / Call Centre Manager to oversee our customer support operation and lead a team of customer service operatives across telephone, email, live chat, and online marketplaces.

This is a hands\-on management role suited to someone who thrives in a fast\-paced environment, can manage people effectively, and understands the importance of delivering excellent customer service whilst maintaining operational performance.

Automotive or motorsport interest is advantageous but not essential.

Key responsibilities

• Managing the day\-to\-day running of the customer service department


• Leading, supporting, and developing a team of customer service operatives


• Ensuring delivery of KPIs across the department


• Monitoring team performance, productivity, and service standards


• Managing staff rotas, holidays, absences, and departmental coverage


• Handling escalated customer issues and complaints


• Ensuring all customer enquiries are handled professionally across telephone, email, live chat, and marketplaces


• Identifying and implementing improvements to processes and workflows


• Supporting recruitment, onboarding, and training of new staff


• Working closely with other departments to ensure a smooth customer journey

Requirements

• Previous experience managing a customer service or call centre team


• Strong leadership and organisational skills


• Excellent verbal and written communication


• Ability to manage workloads and prioritise effectively


• Experience working within a fast\-paced environment


• Competent with Microsoft Office including Excel


• eCommerce experience is advantageous


• Experience with eBay and Amazon is advantageous

What we offer

• £30,000 – £35,000 DOE


• Career progression opportunities


• Friendly and fast\-paced working environment


• 28 days holiday


• Pension scheme


• Employee discount


• Free on\-site parking


• Full support and training

This is an excellent opportunity to join a rapidly expanding business and play a key role in developing and improving our customer service operation.

Pay: £24,420\.00\-£55,691\.51 per year

Benefits:

• Casual dress


• Employee discount


• Free parking


• On\-site parking


• Store discount

Application question(s):

• Tell us why you are the ideal candidate for this role?

Work Location: In person

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