Customer Service Associate -German and/or French Speaker

Who You Are:

• You are eager to get your foot in the door and embrace the fast-paced buzz of the media world.


• Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.


• In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.


• Your goal is to help our customers, internal and external, work smarter.


• You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.

• Receive and process inbound sales queries from clients via the phone, email and online chat.


• Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information.


• Encourage and enable customers to self-serve.


• Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.


• Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.


• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.


• Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.


• Handle customer requests for services related to password resets, download issues, technical questions, etc.


• Create research Customer Relationship Management (CRM) tickets.

• Strong interpersonal, organisational and communication skills.


• Relevant customer service experience.


• Strong attention to detail.


• Strong customer service skills and the ability to build and maintain relationships via telephone and email.


• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).


• Strong desire to learn.


• Fluency in written and spoken German and/or French and English (C1 Level or above both written and verbal in both languages).


• Ability to gather prospect and client information and to identify potential sales opportunities.


• Ability to effectively manage time & complete multiple tasks in fast-paced environment.

This listing is from Lever. View original listing ↗