Customer Service, Associate

EF\- English Live Customer Service Team is looking for an enthusiastic person with a high level of Spanish to join our European team in Barcelona's office.

As a Junior Customer Success Agent you will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

• Organize and host engaging onboarding webinars for new EF English Live students, providing a clear introduction to the platform’s features and available resources


• Ensure that the customer delivers on his payment schedule.


• Find solutions with students to proactively avoid cancelations.


• Be our students’ point of contact should they require support via our omnichannel solutions (video calls, audio calls, chat, emails, etc). to ensure they have a great experience with EF English live.


• Be the customer facing embodiment of our EF EnglishLive brand promise to help students “Learn English. Finally.”


• Investigate and escalate potential technical or teachers related issues to our central teams and liaise with them for resolution.

• The candidate must be already based in Barcelona.


• 1 \- 2 years experience in Customer Service minimum.


• An advanced/native level of Spanish.


• A minimum of a speaking B2 level of English.


• Customer\-focused approach. and target\-driven attitude .


• Ability to communicate effectively and concisely to customers.


• Cultural awareness and ability to work within a team.

• Fixed salary \+ commission plan.


• Flexible working: 2 days at the office, 3 from home.


• 28\-day holidays/year.


• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets.


• UrbanSports discounts.


• Internal Career Path and opportunities internationally.


• Work in a multinational office.


• Work with passionate and enthusiastic people.

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