Customer Service Assistant
Major Recruitment Oldbury are delighted to be recruiting for our Jewellery Quarter based client whop are seeking a Customer Service Assistant to work in their professional office environment.
Ideally you will have customer service experience within a metals or manufacturing environment. Hours of work are Monday to Friday 8.45am to 4.45pm and a 4pm finish on a Friday. Parking is available.
This is an exciting opportunity for a dynamic, highly organised individual to join a long-established business to support the on-going business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing and via live chat functions. On a daily basis, you will be expected to liaise with customers and company representatives helping bottom lines sales by increasing customer satisfaction.
Duties amd tasks will include:
- Answering incoming calls (1st line)
- Provision of quotations
- Order entry
- Major account handling and rep liaison
- Complaint handling
- Order chasing and management of urgent orders
- Calling dormant customers
- Opening new accounts
- Calling established customers through our CRM system to promote our products and services
- Contribute to the day-to-day sales operations
The successful applicant will have a proven track-record in a similar role, industry experience preferred but not essential, will be highly motivated and will be able to demonstrate the following:
- Highly computer literate
- Excellent communication skills
- Enthusiasm, drive and self-motivation
- Understanding of, and ability to deliver, excellent customer service
- Excellent organisational skills
- Good team player
- Excellent attention to detail
- Ability to work under pressure
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