Customer Service Agent
SGS
Baar
Vollzeit
24 Jobs in Baar — und mehr im Umkreis.
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Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description 1\. Administrative processing
- Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues
- Coordinate of audits and deadline control / scheduling in CertIQ
- Correct recording in CertIQ database / CRM
- Attend to ad\-hoc \& various client issues
- Liaise with clients before and after audits
- Record, review, and process invoices from auditors
- Support GBS Team with invoicing issues
- Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair\-ON\-Pay and SODK OST\+
- Support Sales Managers and Global Key Account Managers in their activities
- Follow\-up on quotes, including customer calls
- Management of customer data
- Act as vacation deputy for other back\-office colleagues
- Completed commercial education
- Minimum of 5 years’ experience in customer service
Required Skills/Attributes
- Language(s): Fluency in German \& English
- Ability to deal with modern PC applications
- A collaborative mindset with strong team spirit
- Modern office facilities
- Flexible working conditions
- On\-site fitness center and canteen
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