Customer Service Agent

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description 1\. Administrative processing

• Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues


• Coordinate of audits and deadline control / scheduling in CertIQ


• Correct recording in CertIQ database / CRM


• Attend to ad\-hoc \& various client issues


• Liaise with clients before and after audits


• Record, review, and process invoices from auditors


• Support GBS Team with invoicing issues

• Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair\-ON\-Pay and SODK OST\+


• Support Sales Managers and Global Key Account Managers in their activities


• Follow\-up on quotes, including customer calls


• Management of customer data

• Act as vacation deputy for other back\-office colleagues

• Completed commercial education


• Minimum of 5 years’ experience in customer service

Required Skills/Attributes

• Language(s): Fluency in German \& English


• Ability to deal with modern PC applications


• A collaborative mindset with strong team spirit

• Modern office facilities


• Flexible working conditions


• On\-site fitness center and canteen

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