via reed · 4 June 2026 ·2 days ago

Customer Service Agent

Pertemps Basingstoke
Hampshire Contract GBP 24,500 – 26,000
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Pertemps are recruiting for multiple Customer Service Agents to join a leading Health Services Provider. The Customer Service Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems.

This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities as a Customer Service Agent:

  • Provide frontline support via telephone, email, and live chat

  • Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods

  • Book appointments and coordinate plans in line with operational requirements

  • Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions

  • Maintain accurate and timely records across internal systems (e.g., Salesforce).

  • Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery

  • Provide clear, accurate service information to customers in a friendly, courteous manner

  • When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns.

Requirements


  • At least 3 years’ experience in a customer-facing or support role.

  • Experience of using databases and a proficient IT user.

  • Outstanding verbal and written communication skills.

  • Experience working in a fast paced, customer handling environment.

  • Clear understanding of confidentiality and handling sensitive information.

  • Self-sufficient and a problem solver.

  • Happy to undertake a DBS check.

The Role:
  • Fully remote, home based (all IT equipment will be provided).

  • Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.

  • Salary of £24,000 - £26,000 depending on experience.

This listing is from reed. View original listing ↗

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