Customer Service Agent

The role of Customer Service Agent in the financial services industry involves supporting clients by addressing their inquiries and resolving issues efficiently. Based in Southampton, this permanent position requires a customer-focused approach and strong problem-solving skills.

Client Details

Our client is based in Southampton and due to a busy period and various ongoing projects, the customer service team is looking for additional support.

Description

• Respond to customer queries via phone, email, or chat in a timely and professional manner.


• Identify and resolve customer issues, ensuring a high level of satisfaction.


• Maintain accurate records of customer interactions and transactions in the system.


• Collaborate with internal teams to address complex customer concerns.


• Provide customers with clear and accurate information about products and services.


• Proactively identify opportunities to improve customer experience.


• Follow company policies and regulatory requirements during all interactions.


• Assist with additional tasks as required within the customer service department.

Profile

A successful Customer Service Agent should have:

• Excellent communication skills, both written and verbal.


• Strong problem-solving abilities and attention to detail.


• Ability to work effectively as part of a team and independently.


• Proficiency in using customer relationship management (CRM) systems.


• A professional and customer-focused attitude.

Job Offer

• A competitive salary ranging from £26,000 to £28,000 per annum.


• A permanent role within a respected financial services organisation.


• Opportunities for professional growth and development.


• A supportive and collaborative working environment in Southampton.

If you are passionate about delivering excellent customer service and are interested in joining a thriving team in the financial services industry, we encourage you to apply today!

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