Customer Service Agent

Customer Service Agent – WarwickTemp (Ongoing) | £26,228 | Monday to Friday

We're recruiting on behalf of a well-established, market-leading business based in Warwick, for a Customer Service Agent to join their busy customer service team on a temp basis, with a genuine view to a permanent position for the right person.

The Role

You'll be the first point of contact for customers, handling inbound enquiries across various channels, resolving queries professionally and efficiently, and keeping accurate records on their CRM system. It's a fast-paced environment where no two days are the same, so a positive, can-do attitude goes a long way.

Main responsibilities include:

• Delivering excellent customer service and accurate account administration


• Handling inbound customer calls and other communication channels


• Resolving queries in a timely and professional manner


• Liaising with internal teams to achieve the best outcome for the customer


• Recording all activities accurately on the company CRM

Core hours are Monday to Friday, 08:30 to 17:00. There is a small amount of flexibility required, including one week in every ten on an 11:00 to 20:00 shift, and one Saturday morning in every ten (09:00 to 13:00).

What we're looking for:

• A strong background in customer service, ideally with some administrative or credit control experience


• Confident communicator, comfortable on the phone in a busy environment


• Good attention to detail and the ability to multi-task


• PC literate with accurate keyboard skills


• GCSE level education or equivalent (5 x A-C)


• Team player with a flexible, adaptable approach

INDH

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