Customer Service Advisor - Repairs and Maintenance - Local Authority

Customer Service Advisor

• Location: Sheffield, S2 postcode with free parking


• Pay: £13.45 per hour


• Job Type: Full-time, 37 hours per week

Join our client as a Customer Service Advisor within the repairs and maintenance team. This role is perfect for individuals who are passionate about providing exceptional customer service and making a significant impact in the community.

Day-to-day of the role:

• Serve as the first point of contact for customers via phone, email, or post.


• Listen attentively to understand and resolve customer enquiries with care and efficiency.


• Provide accurate information, guidance, and support across a diverse range of services.


• Utilise IT systems to securely record and manage customer information.


• Collaborate effectively with team members and escalate complex issues as necessary.


• Contribute to continuous service improvement initiatives and uphold the organisation's values.

Required Skills & Qualifications:

• Proven experience in a customer-facing role.


• Basic IT proficiency, including knowledge of Microsoft Office.


• Excellent communication and listening skills.


• A positive, solution-focused attitude and a commitment to providing excellent customer service.


• Strong commitment to equality, diversity, and maintaining confidentiality.


• Flexibility to work across different teams and adapt to varying shifts.

Benefits:

• Join a supportive and inclusive team environment.


• Make a tangible difference in the lives of Sheffield residents.


• Stable and rewarding role with opportunities for professional growth.

How to Apply:

To apply for the Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are passionate about this role. Join us in delivering outstanding service to our community!

This listing is from Reed. View original listing ↗