Customer Service Advisor
red recruitment
Pride Park
Full-time
GBP 25,389 – 25,389
This listing is from Reed
Customer Service Advisor
Red Recruitment is recruiting a Customer Service Advisor in Derby to join a specialist Financial Crime team. This is an excellent opportunity to use your customer service and problem-solving skills while developing valuable experience in fraud prevention, compliance and risk management.
Benefits and Package for a Customer Service Advisor:
- Salary: £13.02 per hour, paid fortnightly
- Hours: 37.5 hours per week, Monday to Sunday with shifts between 7am - 11pm
- 6 weeks rolling shifts within these times
- Contract Type: Permanent
- Location: Pride Park, Derby, DE24 8HY
- 29 days' annual leave, increasing by one day for each year of service
- Healthcare cashback plan
- £750 refer-a-friend scheme for each successful referral
- Additional incentives
- Career progression and development opportunities
- Monitor and assess financial crime risks in line with established procedures
- Gather, monitor and analyse fraud trends using internal systems and prevention models
- Identify suspicious activity and escalate concerns to senior colleagues
- Review and consolidate information to produce accurate and timely regulatory reports
- Follow compliance processes and report any potential issues
- Collect, prepare and input data into spreadsheets and standard reporting formats
- Support improvements and change-management tasks using established procedures
- Complete routine policy-related activities and support ongoing investigations
- Respond to internal and external communications, providing information or directing requests appropriately
- Handle customer enquiries and more complex cases where required
- Maintain accurate records and support the organisation in meeting regulatory requirements
- Complete relevant training to continually develop your knowledge and capabilities
- Strong attention to detail and a commitment to accuracy
- Good analytical and problem-solving skills
- Confidence working with data, systems and established procedures
- A strong awareness of compliance and the importance of protecting sensitive information
- Excellent written and verbal communication skills
- A customer-focused approach and commitment to delivering excellent service
- The ability to work effectively in a fast-paced environment
- A willingness to learn and develop within financial crime prevention
- Previous experience in financial services, fraud prevention, compliance or customer service would be advantageous but is not essential
Red Recruitment (Agency)
This listing is from Reed. View original listing ↗