Customer Service Advisor

About The Role
Customer Service Advisor
Permanent, 25hours per week (Monday-Friday) 9am-2pm.
Looking for a role where no two days are the same — and where your people skills truly shine? As a Customer Service Advisor, you’ll be the friendly first point of contact for a wide range of council services.
About the role… • You will handle a variety of enquiries across multiple channels (phone, email, face-to-face)

• Navigate several systems with confidence and accuracy


• You will thrive under pressure in a fast-paced, ever-changing environment using multiple systems


• Collaborate with a positive, supportive team that genuinely cares


• Please note, this is primarily an office- based role

What we’re looking for…
Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people. If you love solving problems and making someone’s day better, you’ll fit right in!
You will be part of a supportive and engaging team. This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service.
Comprehensive training and support will be provided to ensure you perform to a high standard.
So, if you’re looking for a meaningful role where what you do really matters, we’d love to hear from you.
You will need… • A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English

• Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously.


• Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests


• Previous experience in customer service


• Strong organisational abilities and multitasking abilities.


• Excellent communication skills.

About The Organisation
What can we do for you… • Agile working allowing a mix of home and office working

• Flexible working arrangements (depending on the role)


• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice


• Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care


• Pension scheme with a good employer contribution of up to 7% of your earnings


• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues


• Cycle to work scheme


• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars


• Generous sickness cover above statutory entitlements


• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury


• Life assurance, currently four times your annual salary

Our organisation is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

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