Customer Service Advisor

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Advisor to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.

Salary is between £26,000 to £27,000 depending on experience. Please note this is an office-based position and your working hours will be 9:00am to 5:00pm.

Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

As the Customer Service Advisor, you will:

• Manage assigned customer accounts, addressing requests and providing full support to External Sales Managers


• Handle inbound calls, reception overflow, and customer enquiries from internal teams and end users


• Process internet and email orders internal systems; input call wrap-up codes


• Prepare quotes, schemes, and process product sample requests


• Monitor customer orders (back orders, forward orders, call-offs) and maintain accurate CRM/online customer information


• Provide product information and basic technical support; maintain up-to-date product knowledge


• Set up customers for online ordering and provide administrative support to Area Sales Managers


• Liaise with carriers for deliveries, chase PODs, and manage warehouse discrepancies


• Conduct key account courtesy calls and update Excel spreadsheets for management reporting


• Collaborate with internal departments including Commercial, Quality, Bespoke, Marketing, Technical, and other departments

• Experience in customer service, this is essential (preferably in a fast-paced office environment)


• A warm, approachable, and professional manner with a passion for delivering excellent customer service


• The ability to remain calm and solution-focused when handling difficult queries


• Strong organisational skills and the ability to manage time and workload independently


• A high level of attention to detail and accuracy


• A working knowledge of Microsoft Office (Word, Outlook, Excel)

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