Customer Service Advisor

About Us

We are a fast\-growing family owned logistics company providing reliable pallet distribution, parcel delivery, and same\-day courier services across the UK. Our commitment to exceptional customer service and operational excellence has made us a trusted partner for businesses of all sizes throughout the North West.

We are looking for an enthusiastic and customer\-focused Customer Service Advisor to join our team. This is an exciting opportunity for someone who thrives in a fast\-paced environment and enjoys helping customers while working closely with transport and operations teams.

The Role

As a Customer Service Advisor, you will be the first point of contact for our customers, handling enquiries relating to pallet deliveries, parcel shipments, same\-day courier services, collections, tracking, and service updates.

You will work closely with our transport, warehouse, and courier teams to ensure customers receive accurate information and a high level of service at all times.

Key Responsibilities

• Handling inbound telephone calls, emails, and online enquiries.


• Providing shipment tracking updates and delivery information.


• Booking collections and deliveries for pallets, parcels, and same\-day consignments.


• Investigating and resolving customer queries, delays, and service issues.


• Liaising with drivers, depots, courier partners, and operational teams.


• Maintaining accurate customer records and shipment information.


• Processing customer quotations and service requests.


• Managing customer expectations and ensuring timely communication.


• Supporting key accounts with day\-to\-day service enquiries.


• Escalating issues where necessary and following through to resolution.

• Previous experience in a customer service role.


• Excellent verbal and written communication skills.


• Strong organisational skills and attention to detail.


• Ability to work effectively under pressure in a busy environment.


• Confident using IT systems.


• Positive, professional, and customer\-focused attitude.

• Experience within logistics, transport, courier, pallet networks, or parcel distribution.


• Knowledge of UK transport operations and delivery processes.


• Experience using transport management or CRM systems.

• Competitive salary.


• Company pension scheme.


• Supportive and friendly team environment.


• Free on\-site parking.

Our customers rely on us to keep their businesses moving. As part of our customer service team, you'll play a vital role in delivering outstanding service and building long\-term customer relationships across our pallet, parcel, and same\-day delivery operations.

If you're passionate about customer service and enjoy working in a dynamic logistics environment, we'd love to hear from you.

Pay: £12\.71 per hour

Benefits:

• On\-site parking

• United Kingdom (required)

This listing is from indeed. View original listing ↗