Customer Service Advisor – Online Pharmacy (Weight Loss & GLP-1 Experience Required)

Customer Service Advisor – Online Pharmacy (Weight Loss \& GLP\-1 Experience Required)

*PLEASE DO NOT APPLY IF YOU DO NOT HAVE GLP\-1 EXPERIENCE*

We are looking for an experienced and professional Customer Service Advisor to join our growing online pharmacy team. This role is ideal for someone with a strong background in customer support within an online pharmacy environment, particularly supporting patients using weight management treatments including GLP\-1 medications.

You will be the first point of contact for customers, providing exceptional service across phone, email, and live chat while supporting patients throughout their treatment journey.

Key Responsibilities

• Deliver outstanding customer service via phone, email, and live chat


• Support customers with enquiries relating to online prescriptions, deliveries, consultations, and treatment plans


• Assist patients using weight management medications including GLP\-1 treatments


• Liaise with prescribers, pharmacists, and dispensary teams where required


• Handle sensitive medical and customer information confidentially and professionally


• Resolve customer complaints and escalations efficiently


• Process orders, refunds, account updates, and general administration tasks


• Maintain accurate customer records and notes within internal systems


• Ensure all communication complies with pharmacy and regulatory guidelines


• Provide empathetic support to customers throughout their weight loss journey

• Previous experience working within an online pharmacy customer service role


• Strong understanding of weight loss management services


• Experience supporting customers using GLP\-1 medications


• Excellent written and verbal communication skills


• Professional, empathetic, and customer\-focused approach


• Ability to manage high volumes of enquiries in a fast\-paced environment


• Strong attention to detail and organisational skills


• Comfortable using CRM systems, online platforms, and pharmacy software


• Ability to work independently and as part of a team

• Experience with UK online pharmacy regulations and processes


• Knowledge of medications such as semaglutide and tirzepatide


• Previous experience in healthcare, pharmacy, or clinical customer support


• Familiarity with GPhC\-regulated environments

What We Offer

• Competitive salary based on experience


• Supportive and growing team environment


• Opportunity to work within a fast\-growing healthcare sector


• Ongoing training and development


• Flexible working options (if applicable)

To apply, please send your CV along with a short cover note outlining your experience in online pharmacy customer service and weight management support.

Pay: £12\.71 per hour

Benefits:

• Casual dress


• Free parking


• On\-site parking

Application question(s):

• Do you have experience in dealing with GLP\-1 medication/ Weight Loss Management?

Experience:

• Pharmacy: 1 year (preferred)


• Customer service: 2 years (preferred)

Work Location: In person

This listing is from indeed. View original listing ↗