Customer Service Advisor Italy

Location Agrate Brianza

Job type: Permanent Full Time

Job ref: 014027

We are seeking a proactive, positive, and resilient individual with proven active listening skills and a natural ability to manage relationships and communications with both external clients and internal stakeholders.

The ideal candidate is solution\-oriented, able to work independently, and committed to delivering outstanding service throughout every stage of the process.

This role is 100% on\-site at our Italian HQ in Agrate Brianza, Italy.

What You'll Be Doing:

• Process all types of local orders, order confirmations, returns and credits accurately to deliver goods within agreed timescales


• Manage communications and relationships with external customers and internal ensuring quality and responsiveness. Proactive communication via phone and email in a helpful and professional manner is required


• Demonstrate role model behaviours


• Capture and Analysis of feedback and complaints, other analyses as required


• Support vigilance processes


• Provide management information


• Update and maintain customer contract pricing in ERP


• Work proactively as part of the Customer Service team, helping the team achieve its goals and develop


• Support cross training of other team members


• Order stocks to replenish the local warehouse in Monza, to maintain safety stock levels


• Coordinate the pick, pack and ship of customer orders seamlessly and promptly within agreed time frames


• Organise and keep all storage areas safe, secure, clean and tidy


• Oversee import of goods, cooperate with import agency


• Prepare all in and out stock documentation as well as stock checks


• Schedule and monitor delivery/courier services


• Order packaging materials


• Cooperate with waste\-management company


• Ensure continuous improvement to processes and systems


• Ensure all health and safety and quality procedures are always followed


• Invoicing / correcting / credit notes issuing


• Reconcile the sales ledger balance sheet


• Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.

*Essential*

• Able to work on own initiative, self\-starter and as part of a team


• Ability to work to tight deadlines with accuracy and detail


• Intermediate to Advanced Excel skills


• Fluent knowledge of Italian, both spoken and written

• Proven track record in a customer service role preferably in medical devices


• Graduate with an ambition to build a career in an innovative medical device company.


• Knowledge of ERP system


• Additional languages (English, German, French or Spanish)

• Comprehensive benefits package


• Global appreciation platform to recognise colleagues around the globe


• Fantastic opportunity to work with highly talented teams and individuals and grow with the business


• Being part of an organisation you can be proud to work for changing the lives of millions of people!

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