Customer Service Advisor - Heat
Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.
E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We're one of the UK's biggest District Heating providers - this is your opportunity to join a dynamic customer focussed team as a Customer Service Advisor.
Our contact centre is open from 9am till 5pm, Monday to Friday, there may be occasions where we ask you to be flexible to help manage our customer demand.
Due to the complexity of Heat Networks, the role will be fully office based for a minimum of 3-6 months. Once you’re fully trained you have the option to work from home 2 days a week and we’ll provide you with all the equipment you’ll need.
We’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis, the closing date may end early if we receive a high volume of applications, so please apply today to ensure you’re considered!
What we need from you • Excellent communication, interpersonal and influencing skills with the ability to deal effectively and confidently with customers and internal and external stakeholders across multiple communication channels.
- Organising and managing own workload effectively to ensure timely resolution of cases.
- Problem solving skills to turn complex queries into positive outcomes for customers and the business.
- Positive attitude with drive to do the right thing for our customers.
- Ability to Identify process improvement and suggest better ways of working.
- Ability to remain calm and adaptable while managing changing priorities and working under pressure.
- An innovative approach, driving imaginative solutions to problems and capable of challenging conventional business thinking
- Good knowledge of Junifer
- District heating knowledge
- Working knowledge of AWS
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we ensure that disabled applicants who meet the minimum criteria move forward to the next stage of our recruitment process, and will make any adjustments needed during the process.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
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