Customer Service Advisor

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.

This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).

What you'll be doing as a Customer Service Adviser:

You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.

• Handling inbound and outbound calls, providing a professional and personable service


• Producing Insurance quotations and converting opportunities into new and additional business


• Supporting renewals and retention, building strong customer relationships


• Processing mid-term adjustments and customer instructions accurately


• Identifying cross-sell opportunities and making introductions where appropriate


• Recording and managing leads and activity using a CRM system


• Building product knowledge over time with structured training and coaching


• As you develop, supporting smaller business customers (training provided)

• Previous Insurance customer service experience (motor/home Insurance ideal)


• Comfortable with sales conversations, including upsell and cross-sell


• Confident communicator (verbal and written) with a strong telephone manner


• Good IT skills and the ability to learn new systems quickly


• Organised, reliable and able to manage your own workload


• A positive, "can-do" approach and enjoyment of working in a small team

• £25,000-£27,000 + bonus (depending on experience)


• Full training & development (technical knowledge, sales skills)


• Support towards CII qualifications


• Supportive, friendly working environment


• 25 days holiday + bank holidays


• Free parking (Great Tey area)


• Company pension scheme

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