Customer Service Administrator

Are you an organised and detail-oriented administrator looking to join a growing business where your contribution is genuinely valued?

Our client is a well-established and expanding manufacturing business based in Petersfield. Due to an internal promotion, they are now looking to recruit a Customer Service Administrator to join their busy and supportive team.

This is an excellent opportunity to join a company that actively recognises and develops its employees, with genuine opportunities for progression as the business continues to grow.

The Role
Working closely with the sales and operations teams, you will play a key role in ensuring customer orders are processed accurately and efficiently, while providing administrative support across the business.

Key Responsibilities:

• Processing customer orders accurately and efficiently


• Liaising with various departments to resolve customer and order-related queries


• Checking orders for errors and resolving discrepancies where required


• Monitoring out-of-stock orders and checking stock availability across multiple warehouse locations


• Generating shipping labels and dispatch documentation


• Updating orders with accurate tracking information


• Providing administrative support to the sales team


• Maintaining accurate records and ensuring customer information is up to date


• Assisting with general office administration as required

The Person

• Previous administration, customer service, sales support, or order processing experience in a similar environment


• Strong organisational skills with the ability to manage multiple tasks simultaneously


• Excellent communication skills, both written and verbal


• High level of accuracy and attention to detail


• Strong problem-solving skills and a proactive approach


• Ability to work effectively as part of a team


• Confident using Microsoft Office and computer system

Package

• Salary from £27,000pa+ DOE


• Monday to Friday, 9:00am – 5:00pm (30-minute lunch break)


• Free onsite parking & strong public transport links


• Opportunity to join a growing business that invests in and supports its employees

This is a fantastic opportunity for someone looking to build a long-term career within a successful and expanding business where hard work is recognised and progression is encouraged.

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