Customer Service Account Manager

We're looking for a Customer Service & Export Administrator to join our team and play a key role in ensuring excellent service for our customers across the UK and international markets.

This is a fantastic opportunity for someone with strong organisational skills, export administration experience, and a passion for delivering outstanding customer service, to be part of our business - manufacturing and distributing world class malt.

What You'll Be Doing

As part of our Customer Service team, you'll be responsible for managing customer orders from receipt through to delivery, ensuring a seamless experience every step of the way.

Key responsibilities include:

• Processing customer purchase orders into sales orders accurately and efficiently


• Liaising with Planning and Warehouse teams regarding product availability


• Coordinating transport bookings with our logistics partners


• Completing export and customs documentation


• Obtaining and processing external documentation, including Certificates of Origin and Phytosanitary Certificates


• Preparing and issuing final customer documentation


• Keeping customers updated on order and delivery progress


• Handling enquiries from customers, agents, and distributors


• Raising and progressing customer complaints in collaboration with the Customer Complaints Lead


• Supporting Sales Managers with customer sales data


• Assisting with sales quotations and logistics cost recovery charges


• Providing support and cover for colleagues during annual leave and absences


• Contributing positively to team objectives and continuous improvement initiatives

What We're Looking For

The ideal candidate will:

• Enjoy working in a busy office environment with a strong customer focus


• Have experience preparing export shipping documentation


• Be a confident communicator, both by telephone and email


• Have excellent organisational and time management skills


• Be able to prioritise workload and meet deadlines


• Be flexible, adaptable, and happy to support colleagues when needed


• Demonstrate a friendly, professional, and positive attitude


• Be proficient in Microsoft Office applications


• Have experience with SAP (desirable but not essential)

We're looking for someone who:

• Works collaboratively and supports colleagues


• Identifies issues and raises them proactively


• Demonstrates initiative and a solutions-focused mindset


• Treats everyone with fairness, respect, and professionalism


• Embodies our company values in everything they do


• Brings a positive, can-do attitude to work every day

What Muntons Offers

In return, we provide an excellent benefits package, including:

• Competitive salary, reviewed annually


• 5% company pension contribution


• Health Cash Plan with Reward Scheme


• Life Assurance


• Company profit-based bonus


• Flexible working arrangements


• myStaffShop membership

Apply today, if you're looking for a varied and rewarding role where you can make a real impact on customer satisfaction and export operations, we would love to hear from you.

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