Customer Service Account Manager

Customer Service Account Manager

Runcorn | Full-Time | Up to £32,500 (Negotiable)

An exciting opportunity has arisen within the electrical wholesale / hazardous area equipment industry for a driven and proactive Customer Service Account Manager to join a growing and well-established business.

This role sits at the heart of the sales operation - perfect for someone who enjoys managing customer relationships, driving sales performance, and working in a fast-paced, commercially focused environment.

What's On Offer

• Salary up to £32,500 (negotiable)


• Company-wide bonus + local incentive scheme


• Medicash healthcare plan


• 9am-4pm core hours with agile working flexibility


• 25 days holiday + bank holidays, with the option to earn more


• Clear progression and development opportunities


• On-site parking


• Quarterly/bi-annual field-based client meetings


• Strong, supportive team culture within a growing business

You'll be responsible for managing and developing existing customer accounts while supporting the wider sales function. This is a highly dynamic position where you'll coordinate the sales process end-to-end and play a key role in helping the business achieve its targets.

Key responsibilities include:

• Processing sales quotations, orders, and purchase orders efficiently


• Managing and developing assigned customer accounts


• Proactively following up on quotations to win business


• Expediting orders and resolving queries with customers and suppliers


• Handling returns and non-conformances in line with procedures


• Maintaining accurate and up-to-date CRM records


• Supporting Business Development Managers


• Contributing to continuous improvement initiatives

• Previous experience within a wholesale environment (essential)


• Electrical industry experience (preferred but not essential)


• A sales-driven, ambitious mindset with a proactive approach


• Strong communication and relationship-building skills


• Highly organised with excellent time management


• Confident using IT systems and CRM tools


• A self-starter who thrives in a fast-paced environment

If you're looking for a role where you can take ownership of accounts, drive sales, and genuinely progress your career, this is a fantastic opportunity to join a forward-thinking organisation that invests in its people and rewards performance.

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