Customer Relationship Manager

Customer Journey Manager (Part\-Time) June 2026

We help individuals design and build their own home on a plot of land, guiding them through everything from planning permission to construction. This role sits at the heart of that journey, supporting our customers every step of the way.

Role Overview

We are looking for a friendly, organised and proactive Customer Journey Manager to support our house buyers from reservation through to completion. This is a customer\-facing coordination role focused on keeping purchasers engaged, informed and progressing through our established process. The successful candidate will work closely with clients, consultants and our directors to help move projects forward efficiently.

What is Self\-Build / Custom\-Build?

Self\-build and custom\-build are routes to homeownership where individuals commission or design their own home, rather than buying an existing property. Our customers purchase a plot of land and work with a team of specialists — architects, engineers, planners and builders — to create a home built specifically for them. Your role is to guide them through this exciting but complex process.

Key Responsibilities

• Act as the main point of contact for plot purchasers throughout their journey


• Guide purchasers through each stage of the self\-build/custom\-build process


• Carry out inbound enquiry calls with prospective purchasers


• Build positive relationships with clients and maintain regular communication


• Coordinate with a range of specialists including architects, civil and structural engineers, planning consultants, house build partners and solicitors


• Liaise with sellers and third parties to keep projects progressing


• Identify delays or hold\-ups and proactively follow these up


• Maintain accurate progress updates for each purchaser


• Provide concise email updates to directors on purchaser progress, current stage and any issues requiring attention

• 1–2 years' experience within the property, construction or development industry preferred


• Strong customer service and communication skills


• Confident speaking with clients and consultants over phone and email


• Organised, proactive and able to manage multiple purchasers at different stages


• Friendly, approachable and professional manner


• Keen to learn and understand the self\-build/custom\-build process


• Comfortable working independently and keeping momentum on live projects

• Part\-time, hourly\-paid position


• Approximately 10 hours per week, with potential to increase as the business grows


• Flexible remote working considered

This role would suit someone with a background in property or development coordination who enjoys working with people, solving problems and helping customers progress smoothly through a structured process. No prior knowledge of self\-build is required — we will provide full training on our process and product.

Pay: £24,420\.00\-£48,510\.43 per year

Benefits:

• Casual dress

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