Customer Programs Manager

Company: BYD Europe B.V.

Location: Germany

Customer Programs Manager is the essential link between Customer, Sales, R\&D, Factory, external partners, and other related departments in the whole project phase from order to delivery. Customer Programs Manager manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross\-functional teams and B2B customers. At BYD, Project and Program management team consists of a team in Shenzhen and in Europe and UK.

Main Tasks and responsibilities:

• Programme management – manage the relationship and communication with customers, local partners, local suppliers and test agencies;


• Visit customers in the DACH region and address the voices raised by customers and close the requests/complaints by customers;


• Ensure that market and customer requirements are properly understood by BYD’s R\&D team (this can include colleagues based in UK, EU and China), and seek to resolve or report deviations from the defined technical requirements;


• Provide programs management update, monitor progress of project actions and resolve critical issues;


• Identify any changes in project requirements or timing and ensure appropriate actions are assigned and communicated;


• Other related activities and contingent assignments;


• The role reports to the EU Customer Program Manager.

• Minimum Bachelor Degree, technical background is preferred.


• Proven track record in the transport or automotive industry; 5\-year experience is a must.


• Experience in cross\-cultural management, client management and conflict management, strong sense of responsibility and ownership.


• Proactive and collaborative approach to problem solving.


• Strong leadership skills and creative thinking.


• Excellent time management and organisational skills, ability to work under pressure.


• Good command of Germany and English is essential, both written and verbal.


• Able to speak, read and write in Chinese (Mandarin) is an advantage.


• Computer knowledge and proficiency, including MS Office and MS Project.


• Able to travel on a regular basis to customers in Germany, and occasional travel to BYD offices in EU, BYD Hungary factory and China.

Diese Anzeige stammt von indeed. Originalanzeige ansehen ↗