Customer Order Representative
Customer Order Management Administrator
Peterborough
We are currently recruiting for 4 Customer Order Management Representatives to join a well-established manufacturing organisation based in Peterborough.
This is a fantastic opportunity for candidates with experience in Customer Order Management or Customer Service within a manufacturing or engineering environment who are looking to develop their career within a structured, process-driven environment.
The role will be fully onsite during the initial training period and is expected to move to a hybrid model (3 days onsite / 2 remote) thereafter.
The Role
You will act as the single point of contact for assigned customer accounts, managing the full order lifecycle from customer setup and order entry through to shipment and post-delivery support.
You will work closely with internal teams including manufacturing, logistics, quality, and distribution to ensure orders are processed accurately and delivered on time.
Key Responsibilities
- Manage customer accounts through the complete order lifecycle
- Process new orders, modifications, and escalations
- Ensure on-time shipment in line with agreed deadlines
- Act as liaison between customers, manufacturing plants, and internal departments
- Resolve complex customer queries through research and system knowledge
- Maintain accurate records in internal systems
- Ensure compliance with export and shipping documentation requirements
- Raise and manage quality-related non-conformance claims
- Prepare internal and customer reports
- Support customer visits where required
- Contribute to continuous improvement initiatives
Minimum 2 years' experience in Customer Order Management, Customer Service, Account Management, or Supply Chain
Experience within a manufacturing or engineering environment (essential)
Strong understanding of order processing and the end-to-end order lifecycle
Good technical aptitude and ability to understand product information
Excellent communication skills
Strong attention to detail and problem-solving ability
Experience working with ERP or order management systems preferred
Knowledge of Quality Management Systems advantageous
You will be working 37.5 hours per week Monday to Friday with an immediate start
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on or LinkedIn, Facebook, Instagram and x@nagrecruitment
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
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