Customer Operations Specialist - French and Dutch Speaker

Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our \~15,000 employees create world\-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award\-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry\-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:

We are looking for a Customer Service / Order Management Specialist (French, Dutch, English) to join our international team in Barcelona.

In this role, you will manage end\-to\-end customer operations, including order management, sales support, and customer service within a fast\-paced B2B environment. You will act as a key point of contact for customers and internal stakeholders across sales, logistics, and service teams.

Contract Type: Internal Temporary Worker (ITW) assignment.

What will you be doing?

• Manage end\-to\-end order management (order\-to\-cash process), ensuring accurate and timely processing.


• Create quotes, process customer orders, and support sales teams (inside sales support).


• Coordinate with logistics, manufacturing, and service teams to ensure smooth order fulfillment.


• Handle repair and calibration requests, returns (RMA), and product changes.


• Act as main customer contact for inquiries related to orders, invoicing, and contracts.


• Monitor order lifecycle: from quotation to delivery and payment.


• Continuously identify process improvements in customer operations workflows.

• Fluent in French, Dutch, and English (mandatory)


• Minimum 3 years of experience in customer service or order management environment


• A positive, proactive, and can‑do attitude, consistently going above and beyond to ensure customer satisfaction


• Strong ability to communicate effectively with both internal and external stakeholders and build strong working relationships


• Excellent time management and organizational skills, with the ability to manage multiple priorities


• High attention to detail and a process‑oriented mindset to ensure data accuracy and operational excellence


• Proven ability to proactively resolve complex issues, balancing customer needs and business requirements


• Comfort working in a dynamic, international environment, turning challenges into opportunities for exceptional customer care

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