Customer & Operations Specialist Bioindicators 80-100%
Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor\-made solutions and an effective service organization have made SKAN a market leader and a key partner to industry and research laboratories.
Overview
The SKAN Laboratory specializes in the manufacturing and testing of bioindicators and is an important partner for questions related to microbiological qualification procedures. As part of our 6\-person production team in the laboratory, you will work closely with your colleagues to reliably manufacture our globally recognized bioindicators.
This role combines technical customer support with the continuous development of internal processes. It is ideal for individuals who enjoy working in a structured manner, taking responsibility, and optimizing workflows while acting as an interface between customers and internal specialist departments. If you also think analytically, value cross\-functional collaboration, and want to actively contribute to the further development of our Customer Operations, then you are exactly who we are looking for.
Responsibilities
Customer Support \& Customer Success
- First point of contact for customers regarding the SKANLAB product portfolio
- Provide technical advice on biological indicators and the services offered
- Coordinate customer onboarding, including all required documentation
- Handle technical customer inquiries and complaints
- Support the continuous improvement of the customer experience based on customer feedback
- Process and coordinate customer orders
- Coordinate with Production and QC regarding production planning and product releases
- Plan batch allocation for customer orders
- Ensure efficient workflows throughout the order\-to\-delivery process
- Optimize and modernize planning and ordering processes
- Establish a knowledge base and further develop digital customer services
- Participate in cross\-functional optimization and change projects
- Analyze customer behavior and market trends
- Establish a key account management function
- Provide technical support to international sales partners
- Support customer acquisition to further expand market penetration
- Completed scientific education at the tertiary level with at least two years of professional experience, or solid professional experience working with isolator technologies
- Business administration training or demonstrable practical experience in process management, operations, or customer excellence
- Experience in customer operations, order management, and/or customer success
- Excellent German and English language skills. French is an advantage.
- Strong customer and service orientation with enthusiasm for building and developing long\-term customer relationships
- Excellent organizational and coordination skills with the ability to prioritize effectively, even during periods of high workload
- Independent, structured, and solution\-oriented working style with a passion for optimizing processes and workflows
- Strong understanding of efficient processes and enthusiasm for analyzing existing workflows, continuously improving them, and implementing sustainable solutions
- Very good communication skills with enthusiasm for cross\-functional collaboration and confidence in interacting with customers and internal stakeholders
- An open and collaborative corporate culture
- Freedom to contribute and develop ideas
- Opportunities to participate in sports and social activities
- Professional development and continuous learning opportunities, especially at our SKAN Academy
- Comprehensive and career\-focused onboarding
- Quick decision\-making paths and flat hierarchies
- Transparent and open communication
- 5 weeks of vacation, with the option to take additional leave
We look forward to receiving your complete application documents (CV, diplomas and employment references) via our career page.
For this position, we are focusing on direct applications and are not working with external agencies. Any dossiers submitted by agencies will not be processed.
For questions please contact Viviane Braxton.
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