Customer Operations Executive

Customer Operations Executive

Hersham

£25,000 - £27,000

Our client is seeking a highly motivated, dependable, and detail-driven Sales Operations Executive to join their team supporting their accounts. This is an engaging, high-energy role for someone who is resourceful, flexible, and confident juggling both operational tasks and customer-facing work.

Key Responsibilities:

• Provide excellent customer service to trade and consumer customers, handling all enquiries by phone and email in a professional and timely manner and ensuring smooth order fulfilment from start to finish.


• Communicate clearly and efficiently with customers and internal teams, including warehouse and product supply, to resolve queries and support operational activity.


• Receive, process, and manage sales orders accurately, including the collection of pro forma payments where required and preparation of courier and dangerous goods documentation in line with shipping requirements.


• Ensure Head Office and key accounts are fully supported and kept up to date with promotions, updates and relevant activity, and assist with monitoring sales performance against targets.


• Manage daily administrative tasks such as invoicing, scanning and filing dispatch and invoicing paperwork, and maintaining internal performance records and daily order sheets.


• Ensure all emails in the Customer Operations and info mailboxes are responded to promptly and prepare and send weekly figures and reports every Friday to support operational visibility and planning.

• Previous experience in a customer service and order processing role.


• Highly organised with excellent attention to detail and the ability to manage competing priorities effectively.


• Confident communicator with strong written and verbal skills, able to engage with people at all levels.


• Proactive, positive, and solution-focused.


• Able to multitask, prioritise workload and maintain performance under pressure with strong time-management skills.


• Competent user of Microsoft Word, Outlook, and Excel as part of everyday office duties

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