Customer Operations Advisor (8m FTC)

JOB TITLE: Customer Operations Adviser
JOB TYPE: Fixed term contract with possibility of going permanent
JOB DURATION: 8-month contract (to start with)
JOB LOCATION: Kings Lynn - OWN TRANSPORT ESSENTIAL
JOB HOURS: 35 hours per week, 7 hours per day Monday to Friday between 8am and 6pm
JOB SALARY: £25583 per annum
JOB BENEFITS: 36 days holiday (plus bank holidays) & a fantastic employee assistance programme which includes 24/7 GP Service, plus lots more!
JOB WORKING ARRANGEMENTS: Work from home 2 days per week once you've completed your training (1 month)
START DATE: October & November 2026

Your new company
Hays has worked with this superb organisation for decades, and we're very pleased and proud to be picked as their exclusive recruitment partner for this next phase in their evolution. They are definitely seen as a great place to work and there are lots of people who have built long and happy careers there. This could be the chance you've been looking for to join them!

Your new role
As a Customer Operations Adviser, your job will be the first point of contact for customers, providing friendly, efficient and solutions-focused support across phone, email and live chat.

You will take ownership of customer enquiries, resolve issues confidently and help ensure every interaction is handled professionally, accurately and with care. The role will involve processing customer requests through internal systems, following clear procedures, maintaining accurate CRM records and ensuring quality standards, GDPR and compliance requirements are met.
You will also work closely with colleagues, sharing knowledge, supporting the wider team and contributing ideas to help improve the service provided. This is a varied role within a busy contact centre environment, so flexibility and a positive, proactive approach will be important.
For induction and training, you will be required to work on-site for the first month before moving to hybrid working, subject to line manager discretion and business needs, so you can work from home 2 days per week.

What you'll need to succeed
You will need previous experience in a customer service or contact centre environment, along with strong communication and interpersonal skills. You will be confident working in a fast-paced, multichannel setting and able to manage enquiries with accuracy, professionalism and attention to detail.
You will also need good organisational and multitasking skills, a working knowledge of Microsoft Office applications and a genuine commitment to delivering inclusive, respectful customer service. Experience using CRM systems will be advantageous, but is not essential.

Interviews are planned for next week.
PLEASE NOTE: as part of your offer, you will be asked to do a Basic DBS check to work at this location.

What you'll get in return
This is a rare opportunity to get into an organisation that lots of people want to work for and really love!
As well as a good salary for the area and responsibilities, you will also get 25 days' holiday plus bank holidays, 3 days' Christmas shutdown (so you never have to negotiate time off at Christmas again!), a generous pension scheme with up to 9% employer contribution, life assurance, free and convenient on-site parking, 2 paid volunteering days per year, 24/7 GP services, professional development, funded training qualifications and access to an Employee Assistance Programme.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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