Customer Onboarding Manager
<h2><strong>About ROLLER</strong></h2>
<p>ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!</p>
<p>At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!</p>
<p> </p>
<h2><strong>About the Role</strong></h2>
<p>We are seeking a passionate German-speaking Customer Onboarding Manager to join our Customer Operations team.</p>
<p>You will manage the end-to-end onboarding of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor. We're looking for someone who can continue the momentum created by Sales and keep driving value throughout the onboarding phase of the customer journey.</p>
<p>The Customer Onboarding Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives.</p>
<h2> </h2>
<h2><strong>What You'll Do</strong></h2>
<ul>
<li>You will be responsible for the successful onboarding of new customers</li>
<li>Utilize strong project management skills to ensure onboarding projects are completed on time and to a high standard</li>
<li>You will become an expert in our product and apply a hands-on approach to platform configuration and onboarding</li>
<li>Gather requirements and configure customer accounts as per their needs</li>
<li>Consult with customers to provide information about how to best use our platform for their business</li>
<li>Develop strong customer relationships that promote customer retention and loyalty</li>
<li>Work cross-functionally to ensure our customers have an incredible experience!</li>
<li>Work with our payments team in implementing payment solutions both online & in-venue for new & existing customers</li>
</ul>
<p> </p>
<h2><strong>About You</strong></h2>
<ul>
<li>Fluent in German (required) - this role supports our growing customer base across Germany</li>
<li>Customer-facing onboarding experience - training and implementation background preferred; deep technical depth is not required</li>
<li>Multi-industry SaaS experience is valued; relevant backgrounds include Customer Success, Implementation, or Onboarding</li>
<li>No formal minimum on years of experience - a couple of years in an onboarding-type role is a good fit</li>
<li>Experience in the leisure & attractions industry is a bonus!</li>
<li>Strong project manager, excellent communicator, and highly organized</li>
<li>Tech-savvy and pick up new systems quickly, with exceptional problem-solving abilities and a proactive, solution-oriented mindset</li>
<li>A bar raiser with a great work ethic and passion for being challenged</li>
<li>Strong time management and resource management skills, with high attention to detail</li>
<li>Someone who keeps it real and is always genuine</li>
<li>Self-motivated and comfortable working autonomously; able to manage multiple projects and prioritize effectively</li>
<li>Comfortable with a rapidly changing environment and adapting to evolving processes</li>
<li>Process-driven mindset with a focus on efficiency and scalability</li>
</ul>
<h2> </h2>
<h2><strong>Perks!</strong></h2>
<ul>
<li>Attractive compensation package and benefits.</li>
<li>You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.</li>
<li>20 days of paid time off (PTO), 10 sick days, and 13 paid holidays.</li>
<li>16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.</li>
<li>Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.</li>
<li>Highly flexible work environment with an All Access pass to WeWork, depending on your location.</li>
</ul>
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