Customer Marketing Executive

Job Description

We're now looking for a Customer Marketing Executive to support the AJ Bell Direct to consumer marketing team in their role to drive customers growth and increase their value to the business.

The Customer Marketing Executive will help the AJ Bell D2C marketing team in a wide variety of ways, allowing them to grow their current skill set. The role will assist in the development of customer marketing campaigns, with a focus on email, ensuring compliance with regulatory requirements.

What you’ll be doing:

• Assist with the planning and execution of customer communications (multi\-channel), including campaigns such as tax year end (TYE).


• Make sure all assets have been signed off by compliance and key stakeholders and captured for audit purposes.


• Write clear and concise marketing briefs.


• Collaborate with cross\-functional teams such as Marketing, Brand, Product, Legal, Compliance and Data to deliver best\-in\-class email content.


• Work closely with our CRM team and Strategy \& Insights team to deliver time relevant results,


• Support and enable the business to deliver good outcomes for retail customers by helping achieve any regulatory requirements, including consumer duty.

• 1\+ years’ experience in customer marketing.


• Excellent attention to detail with excellent proofreading skills.


• Knowledge of email marketing.


• Good organisational skills.


• Creativity and curiosity.


• Data\-driven, with a test and learn mindset.


• Analytical with the ability to interpret data and insights.

• AJ Bell is one of the UK’s fastest\-growing investment platform businesses, providing award\-winning solutions for everyone, from professional financial advisers to first\-time investors.


• Today, over 723,000 customers trust us to manage more than £108\.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.


• We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture.

• Starting salary of £30,000 per annum.


• 25 days holiday, increasing with service \+ buy/sell scheme \+ bank holidays


• 6% Pension with matched contributions


• Discretionary bonus scheme


• Share schemes (including free shares and BAYE)


• Health Cash Plan and discounted private healthcare


• Enhanced family leave (subject to qualifying criteria)


• Travel and bike loan schemes


• Employee Assistance Programme.

• Regular social events including summer and Christmas parties


• Learning and development opportunities tailored to you


• Casual dress code


• Friendly, supportive team environment

• We offer hybrid working, with a minimum of 50% of your working time per month spent in the office.


• For new starters, there’s an initial period of full\-time office working to help you settle in and build relationships.

• We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.


• We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.

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