Customer Marketing Apprentice
<div class="content-intro"><p><strong>About Mirakl:</strong></p>
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<p>Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.<br><br>Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).<br><br>With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.</p>
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<p>For more information, visit <a href="http://www.mirakl.com">www.mirakl.com</a>.</p>
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<p><strong>Mirakl in Numbers:</strong></p>
<ul>
<li>🗓️ Founded in 2012 | Member of French Tech Next40</li>
<li>👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo</li>
</ul>
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<p><strong>Our Values:</strong></p>
<p>Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.</p>
<p> </p>
<p>Our 5 values guide how we collaborate:</p>
<ul>
<li>💡<strong> Work Hard Together:</strong> Teamwork and collaboration are the foundation of our success</li>
<li>🏆 <strong>Get Things Done: </strong> We prioritize action and efficiency for impactful results</li>
<li>🚀 <strong>Go Above & Beyond:</strong> We tackle challenges proactively and always aim for excellence</li>
<li>🎓 <strong>Succeed Through Expertise:</strong> Knowledge sharing and continuous learning are core to our culture</li>
<li>🤝 <strong>Satisfy & Empower Clients:</strong> We're committed to our clients' success</li>
</ul>
<p> </p></div><h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">The Team You'll Join</h3>
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<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">You'll be part of our <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">EMEA Customer Marketing team</strong> led by Julie, Director Marketing. The team consists of marketers working together to drive global awareness of the Mirakl brand and fuel customer base growth — through great stories told by strong advocates.</div>
<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">The team operates across three dimensions: <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Advocacy</strong> (marketing <em>with</em> customers), <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Community</strong> (driving adoption and retention), and <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Demand Generation</strong> (supporting upsells and account expansion). Customers are the North Star at the centre of everything we do.</div>
<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">AI and agentic workflows are core to how we operate — Dust agents, LLMs, and automation are part of our daily toolkit.</div>
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<h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">Your Impact</h3>
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<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Drive customer marketing and demand campaigns</strong>: support the execution of upsell and cross-sell campaigns in collaboration with Account Managers and the digital marketing team — shaping audiences, messaging, and content, then tracking results and reporting insights back to Customer Success and Marketing stakeholders</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Own customer communications</strong>: contribute to monthly newsletters, product trend updates, and feature release emails, segmented by audience and region, leveraging AI for content optimisation and segmentation logic</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Bring our customer community to life</strong>: support the planning and operational delivery of global webinars, regional EMEA events, and play a key role in executing Mirakl's Summit World Tour across Europe</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Power advocacy and sales enablement</strong>: organise and validate customer content (logos, dossiers, case studies), source compelling new customer stories through PR, videos, and case studies — and keep our customer knowledge base structured and searchable using AI agents</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Champion AI-powered ways of working</strong>: use AI tools daily (Dust, LLMs, automation platforms) to streamline reporting, content drafting, translations, and research — test new tools, share learnings with the team, and help build reusable Dust agents for Customer Marketing</li>
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<h3 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night">What You'll Bring to the Role</h3>
<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Experience:</strong></div>
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<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Currently enrolled in a Marketing Master's programme, seeking a <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">1-year apprenticeship starting September 2026</strong></li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">A first experience in marketing, communications, or events is a strong plus</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Demonstrated ability to manage a project or event end-to-end, with attention to process and detail</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Comfortable working with campaign performance data and reporting to multiple stakeholders</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Genuine hands-on curiosity with AI tools (ChatGPT, Claude, Dust, or similar), with an eagerness to build and use agentic workflows in day-to-day work</li>
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<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Skills:</strong></div>
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<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Bilingual in <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">French and English</strong> (written and spoken); Spanish or German is a welcome bonus in our multicultural, EMEA-scope team</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Highly organised with strong attention to detail, able to manage multiple workstreams simultaneously</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Creative mindset with an eye for designing compelling emails and marketing content</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Strong interpersonal skills: comfortable collaborating across teams and representing Mirakl in a professional, positive manner</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Data-driven approach: able to analyse campaign results, surface insights, and communicate them clearly to stakeholders</li>
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