Customer Journey Expert Digital Business Banking - Channels Evolution
- REQ\-10112652
- 04/05/2026
- Non Financial Risk
- Amsterdam, Netherlands
- €7\.499,31 \- €11\.925,90
- ING Bank
regulatory compliance, and driving standardization and efficiency across global locations. The team’s work has a direct impact on ING’s global risk posture and regulatory compliance, as well as quality and reliability of ING’s risk reporting.
Specific Function
The team contributes by acting as the first point of contact for all matters related to NFR reporting including regulatory reporting and the NFRD. They support the needs of locations and Centers of Excellence (COEs) for example through dashboarding, ensuring the NFRD and NFR KRI methodologies remain fit for purpose and compliant with regulatory requirements. The team standardizes, reduces, and centralizes the reporting burden, manages global reporting
templates, and oversees processes related to risk thresholds and event reporting. They act as the SMEs on the NFRD model and are the gatekeeper for any changes to the NFRD or other quantitative methodologies owned by NFR (except capital). Their work directly supports the broader goals of risk management and regulatory compliance at ING.
Job Description
As a Reporting Expert, you are responsible for all aspects of NFR reporting, acting as the primary interface between locations and COEs. You will ensure that reporting processes are effective, compliant, and continuously improved. You support the Head of Oversight and Reporting in discharging their obligations as NFRD model owner. The role requires a proactive professional who can drive standardization, manage global templates, and oversee key risk processes. Success in this role means delivering high\-quality reporting supporting the risk
management objectives, unlocking new insights into non\-financial risk through data, driving framework adherence throughout the organisation through better dashboarding and reducing the reporting workload for local teams. This is a meaningful opportunity to shape ING’s global approach to non\-financial risk reporting.
Specific Tasks and Responsibilities
- Leading the preparation and oversight of the NFRD process at all levels of the organisation, production of the highest level NFRDs (Bank, WB and Retail) ensuring global consistency and high quality second line challenge
- Leading the preparation and oversight of NFR RAS KRI reporting globally and locally, collaborating with stakeholders (e.g. KRI owners, Risk COEs)
- Owning and updating reporting templates, risk thresholds, and NFRD architecture to ensure they remain fit for purpose.
- Support the head of the team in developing the NFRD model further and to improve risk reporting
- Driving the implementation and embeddedness of standardized reporting processes, reducing workload in locations.
- Overseeing the event reporting process including regulatory reporting
- Establishing the reporting related book of work including project definitions, milestones, workstreams and progress reporting, to upgrade NFR’s strategic reporting capabilities and reporting thereof to the Head of PMR and NFR.
- University degree
- Experience in a reporting function, ideally within risk or compliance.
- Proficiency with reporting tools (PowerBI, Cognos, Excel, etc.).
- Strong project management and consensus\-building skills.
- Ability to prioritize, influence, and drive others to deliver.
- Key soft skills: interpersonal skills, tenacity, ability to deliver through influencing, good listening, and being a changemaker.
NFR Reporting Expert reports hierarchically to the Lead of NFR Oversight and Reporting located in Amsterdam
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. (opens in new window)
The benefits of working with us at ING include:
- 25\-28 vacation days depending on contract
- Pension scheme
- 13th month salary
- 8% Holiday payment
- Hybrid working
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
Curious about how ING empowers people and businesses to move forward?
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Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter .
Questions? Just ask
Julia Elekes
ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.
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