Customer Information & Engagement Coordinator x 4
Your new company
Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels.
Your new role
As a Customer Information & Engagement Co-ordinator, you'll be at the centre of customer communications and engagement activity. You'll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience-both online and on-site.You'll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey.
What you'll need to succeed
Customer Communications
- Manage and respond to customer enquiries across email, social media and in-person channels
- Provide clear, accurate information on schedules, venues, ticketing, transport and services
- Draft and maintain customer-facing content including FAQs and guidance materials
- Monitor incoming queries and escalate complex issues where appropriate
- Support the planning and delivery of public engagement campaigns
- Assist with fan engagement activities and feedback initiatives
- Help ensure inclusive, accessible and high-quality experiences across all touchpoints
- Work closely with CRM and ticketing teams to enhance the customer journey.
- Capture and analyse customer feedback trends
- Produce regular insights to support continuous improvement
- Liaise with operational teams to resolve issues and ensure follow-through
- Provide on-site support at venues and customer information points
- Collaborate with frontline teams and volunteers to ensure consistent messaging
- Support engagement and marketing activity during live event delivery
Excellent rate of pay
Be part of a high profile event
Head office is based in Glasgow City centre.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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