Customer-Focused Account Manager

Inbound account manager

Department: Sales
Reports to: Dublin Manager
Location: Dublin
Hours of Work: Monday to Friday, 09:00am\- 17:30pm
Contract type: Permanent

Job Purpose

To work within the sales team and manage some of our selected accounts.

The successful candidate will manage the customer expectation and communicate with the relevant departments within Westcoast to ensure that we deliver the best possible customer proposition and service levels.

The Job Role

Working with these accounts can be demanding – the teams work at a fast pace and are used to managing a busy workload. In this high\-volume Inbound Sales role, you will manage day\-to\-day requirements from your account base to deliver increased revenue across the accounts.

This is an opportunity for someone with strong administration and customer service skills, with the ability to work to targets and a drive to succeed in a fast\-paced environment.

The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.

Key Responsibilities

• Build professional, strategic and productive business relationships with your account base


• Respond to all quote requests, identifying opportunities to increase lines per quote and overall revenue and profit


• Manage customer expectations around pricing, stock availability and lead times


• Manage the rollout of bill and hold agreements across your account base


• Manage and own customer pipeline, produce accurate weekly forecast reports


• Be innovative by creating bespoke projects/services to solve partner challenges


• Keeping up\-to\-date and informed on all new products, services, and sales tools


• Work with internal teams to seamlessly manage your account base to resolve issues and queries and provide excellent service levels

• Proactive, commercially minded individual with excellent communication skills


• Motivated and proactive, able to work under pressure both independently and as part of a team


• Strong interpersonal skills with an ability to develop strong business relationships


• Able to work effectively under pressure and with changing priorities and workload


• Excellent attention to detail


• Advanced Excel skills


• Experience or knowledge of supply chain/logistics would be beneficial

Pay: €40,000\.00\-€50,000\.00 per year

Benefits:

• Company pension


• On\-site parking

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