Customer Experience Representative (Italian Speaking)

Customer Experience Representative (Italian Speaking)

Due to exciting business expansion into the Mediterranean market, our client is seeking a bilingual Italian Customer Experience Representative to join their team.

In this role, you will be the primary voice for our Italian-speaking customers, driving our new digital strategy and ensuring every interaction is exceptional.

We are looking for a proactive professional who can identify customer needs, bridge communication gaps, and help us scale up our international presence.

The Role

You will manage the end-to-end customer journey for the Italian market, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.

Key Responsibilities

• Product Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.


• Customer Support: Respond to queries promptly via phone, email, social media, and online chat in fluent Italian.


• Insight & Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.

• Language Skills: Fluent Italian speaker (written and verbal). Proficiency in English is required.


• Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ideas clearly.


• Technical Proficiency: Experience handling high volumes of calls and emails daily; ability to gather and interpret customer data.


• Numeracy: Excellent maths skills for accurate, speedy calculation of sales prices, discounts, and percentages.


• Soft Skills: High levels of patience, superb time management, and the ability to work independently or as part of a collaborative team.

• Be a Pioneer: Play a direct role in our digital strategy and Italian market expansion.


• Collaborative Culture: Work closely with marketing and sales in a fast-paced, supportive environment.


• Professional Growth: Opportunity to manage the full sales and support cycle for an entire region.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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