Customer Experience Manager
Salary:
Competitive Salary + Bonus + Excellent Benefits
Customer Experience Manager - Yeovil, Somerset (BA20 2PJ) - RES - Renewables
So, who are we? We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Experience manager you’ll be responsible for:
- Support the end to end customer journey and improve the customer experience.
- Line manage customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
- Lead and coach the team to deliver consistently high standards of service to installers and customers.
- Manage the day-to-day delivery of operational activities related to renewables project support and design services.
- Propose and implement process improvements in line with direction from the Operations Director.
- Define and maintain clear end-to-end customer journeys across installer support and design services.
And here’s what we’d like you to have:
- Experience in customer service management.
- Proven line management and coaching capability.
- Experience improving customer experience through operational delivery .
- Experience in renewables, energy, construction, or regulated environments.
- Understanding of MCS or compliance-led operations.
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