via reed · 1 June 2026 ·12 days ago

Customer Experience and Marketing Coordinator

Yolk Recruitment Ltd
Cardiff Full-time GBP 30,000 – 35,000
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Customer Experience & Marketing Coordinator

Cardiff- £

We are supporting a well-established, family-run home improvement business to in their search for a hands on Customer Experience & Marketing Coordinator. The company has built a strong reputation for quality products, professional installations and excellent customer service.

This is a varied, customer-facing role where you'll sit right at the centre of the operation in the showrrom, helping drive enquiries, supporting the sales team, and taking ownership of day-to-day marketing activity. It would suit someone who enjoys being busy, being in a front facing role and supporting back office who will have a genuine impact on how a business grows. We are looking for someone who can take ownership of the role, use their initiative to improve and grow.

What you'll be doing in the role:

  • Welcoming customers into the showroom and providing a professional first impression

  • Managing incoming enquiries, calls and appointments

  • Supporting customers throughout their journey and ensuring excellent communication

  • Coordinating lead follow-up activity and maintaining accurate records

  • Supporting marketing campaigns, customer communications and promotional activity

  • Creating and coordinating content for newsletters, social media and customer engagement initiatives

  • Supporting showroom presentation, branding and local marketing initiatives

  • Identifying opportunities to improve customer experience, processes and business performance

What experience we are looking for:
  • Previous experience within customer service, sales support, office coordination and marketing support

  • Confident communication skills and a professional approach as this role is "front of house"

  • Proactive and self-motivated, with the ability to use initiative

  • Good IT skills and confidence using CRM systems and digital platforms

  • Experience with Canva, social media platforms or email marketing tools would be advantageous

What will you get in return:
  • Salary of £30,000 - £35,000 (depending on experience)

  • Monday to Friday, 8:00am - 4:00pm, plus every 3rd Saturday from 9:00am - 1:00pm

  • Permanent full time role, fully office based

  • Pension

  • Various socials to be part of

  • Long-term career development opportunities

This listing is from reed. View original listing ↗

The market for this type of role

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