Customer Engineer (External Identities)

Job Title:

External Identities Customer Engineer

Role type:

Advisory \- architecture, consulting, and support to help customers drive solutions and resolutions

Skills Required:

• Active Directory \& Microsoft Entra ID External Identity Management


• Broad knowledge of Microsoft Entra ID products with deep understanding of the following:


• Microsoft Entra ID External Identities, including:


• Microsoft Entra Business to Consumer (B2C) including custom policies


• Microsoft Entra Business to Business (B2B)


• Microsoft Entra for Customers


• Cross\-Tenant Access Settings


• Cross\-Tenant Access Synchronization


• Microsoft Entra ID P1

• Microsoft Entra Connect, Active Directory Federation Services, Microsoft Identity Manager


• Technical experience with hybrid infrastructures, architecture designs, and technology management.


• 8\+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on\-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting


• Understanding of Microsoft’s Modern IT Architecture and Strategy


• Proven track record in successfully planning, deploying, operating, and optimizing cloud environments


• Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate, Azure Cybersecurity Administrator, Identity and Access Administrator)


• Candidates must be able to work independently.


• Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.


• Advanced Microsoft certifications are preferred.


• BA/BS (or higher) in Information Technology or equivalent experience


• Expert level of Microsoft enterprise software product offerings


• Demonstrated excellent customer service skills

SC\-300 Identity and Access Administrator Associate

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