Customer Engineer

About the Role

A fast\-growing, Y Combinator–backed AI voice automation startup is looking for a Customer Engineer to join its technical customer\-success team. In this role, you'll sit at the intersection of engineering and customer experience — helping clients successfully deploy and get the most out of an AI\-powered voice agent platform. Your work will directly shape customer satisfaction and product direction.

What You'll Do

• Provide hands\-on technical guidance to customers as they deploy, configure, and optimize the platform.


• Troubleshoot Postgres\-backed data workflows and frontend/backend code (TypeScript, React, Node.js, Python) alongside customers.


• Help customers design effective prompting strategies and workflows to unlock maximum value from AI voice agents.


• Build and maintain strong customer relationships, acting as a technical liaison between customers and internal product/engineering teams.


• Gather, synthesize, and communicate customer feedback to drive product improvements and documentation updates.

What We're Looking For

Required:

• 2\+ years of Software Engineering experience.


• Proven familiarity with TypeScript, React, Node.js, and Python.


• Experience working with PostgreSQL.


• Demonstrated direct business impact through written code.


• Some customer\-facing or client\-interaction experience in a software or technology context.


• Ability to guide customers through prompting techniques and related AI workflows.

• Strong CS fundamentals.


• Interest in or experience with AI/LLM\-driven products.


• Experience in B2C SaaS, voice automation, or conversational AI platforms.

Location

This is an on\-site role based in Berlin, Germany. Visa sponsorship is available.

Why Join

• Work on a product with real, measurable impact for B2C businesses across multiple markets.


• Join a small, high\-caliber team backed by top\-tier investors at an early and exciting stage (pre\-seed/seed).


• Directly influence both product roadmap and customer outcomes.

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