via reed · 2 June 2026 ·4 days ago

Customer Ecommerce Administrator

NJR Recruitment
Heywood Full-time GBP 25,000 – 28,000
28 jobs in Heywood — and more nearby.
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Customer Ecommerce Administrator

Online Beauty Retailer

Location: Heywood

Salary £26,000 - £28,000 plus benefits

We’re working with a fast-growing online beauty retailer who’s on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team. This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences.

If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people — this could be the role for you.

Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance.

What you’ll be doing:

Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally.

Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements.

Ecommerce Platform Management: Use Shopify to manage orders, customer queries, and product updates.

Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms.

Operational Support: Work with internal systems, assist during peak periods, and suggest improvements.

What we’re looking for:

  • Previous customer service experience (essential)

  • Experience in online/e-commerce customer service (preferred)

  • Familiarity with Shopify

  • Knowledge of Freshdesk (ideal but not essential)

  • Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock

  • Confident using Microsoft Office

  • Knowledge of Orderwise and carrier management systems (a bonus)

  • Strong IT skills and attention to detail

  • A bubbly, confident personality with excellent communication skills

  • Highly organised, with the ability to juggle multiple tasks

This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions.

If you’re passionate about people, service, and being part of something positive — we’d love to hear from you

Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739

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