Customer Demand Planner

An opportunity has arisen in our Customer Demand Team, and we are looking for a Customer Demand Planner to join us for 12 months, at Taylors of Harrogate at our Plumpton Park site.

As a Customer Demand Planner, you will be responsible for maintaining an accurate forecast, building strong relationships with our retail partners, driving forecast accuracy, and ensuring stock availability in line with both customer and Taylors KPIs. You’ll lead customer review meetings, support new product development and contribute to process improvements across our supply chain.

What you’ll be doing:

• Manage a portfolio of UK and/or international customers.


• Maintain and update base forecasts with clear assumptions and collaborate with Account Managers on promotional uplifts.


• Deliver against inbound and stock KPIs, identifying and resolving performance gaps through collaboration.


• Lead weekly demand and production planning meetings to align forecasts, stock, and production.


• Represent the Customer Demand team in NPD and range review project meetings


• Support process mapping for customer supply chain activities.


• Contribute to the development and optimisation of forecasting systems.

This is a full\-time role working 37\.5hrs over 5 days on a 12\-month fixed term contract. Hybrid working is available with this role, with the expectation to be in the office 2 days per week as a minimum, collaborating with your team and wider colleagues.

If you would like to discuss flexible working, please provide more details in your application.

About you \-

We’re looking for someone who:

• Is highly analytical, numerate, and confident using Excel and ERP systems.


• Can build strong relationships and work collaboratively across teams.


• Is organised, proactive, and able to manage multiple priorities.


• Has strong communication skills and a problem\-solving mindset.


• Ideally has proven experience in demand planning/supply chain or transferrable skills within an FMCG environment (however this is not a requirement to apply).

What we offer you

As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit\-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company\-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

Great People, Great Culture

We are Bettys \& Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.

Click here to learn more about life at Bettys \& Taylors Group.

To apply for this role, you will be required to submit a CV and cover letter, clearly highlighting your relevant experience and skills.

We’ll be holding telephone interviews week commencing the 29th June, followed by an in\-person interview at our offices in Harrogate.

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