Customer Content Manager

Role Overview A leading Financial Services and Investment business is searching for a customer content manager to join their team in London.

The Customer Content Manager is responsible for bringing the brand voice to life through the creation and delivery of high-quality, customer-focused content. The role plays a key part in helping customers better understand investment and savings solutions by making complex financial topics more accessible, engaging, and relevant.

Key Responsibilities • Develop and deliver engaging content across multiple channels, including articles, guides, videos, podcasts, presentations, and social media.

• Create customer-focused content that supports audiences at different stages of their financial journey.


• Ensure consistent brand messaging across digital, print, advertising, and internal communications.


• Collaborate with marketing, design, and other stakeholders to develop and execute campaigns with measurable impact.


• Adapt tone, style, and messaging for different audiences, products, and communication channels.


• Contribute creative ideas and storytelling approaches to support broader marketing and business objectives.


• Manage editorial calendars and identify opportunities to optimise content performance and engagement.


• Edit and review content to ensure clarity, accuracy, consistency, and adherence to brand guidelines.

Candidate Profile The ideal candidate will have:

• Experience in content marketing, communications, copywriting, or journalism, preferably within financial services or another regulated industry.


• Knowledge of investment, savings, retirement, or wealth management products.


• Strong written and verbal communication skills, with excellent attention to detail.


• The ability to tailor messaging for diverse audiences while maintaining a consistent brand voice.


• Experience working collaboratively with multiple stakeholders across different functions.


• Strong organisational and project management skills, with the ability to manage competing priorities effectively.


• Familiarity with digital content platforms, content management systems, and analytics tools.


• A proactive and curious approach, with a passion for storytelling and continuous improvement.

Benefits The organisation offers a competitive benefits package designed to support employee wellbeing, financial security, and professional development. Benefits may include:

• Performance-related bonus opportunities


• Pension contributions


• Life assurance


• Private healthcare


• Generous annual leave entitlement, with options to buy or sell holiday


• Enhanced family leave policies


• Sustainability-focused employee benefits


• Employee discount and wellbeing programmes


• Flexible working arrangements and modern collaborative workspaces

This listing is from reed. View original listing ↗