Customer Consultant
Customer Consultant
Hull (HU1 3HA) – just a short walk from Hull Interchange
Start date: 20th July 2026
At Wescot Credit Services, we believe great customer service can make a genuine difference. We’re on the lookout for passionate, resilient Customer Consultants to join our BFI Team, supporting customers on their journey back to financial wellbeing.
If you’re empathetic, a great listener and thrive in a people‑focused role, we’d love to hear from you.
What’s in it for you?
- Salary: Starting from £26,500\.76 (based on 40 hours), rising with experience
- Bonus: Fantastic monthly bonus – earn up to £2,000 extra per year
- Holiday:31 days (pro rata), including bank holidays
- Training:4 weeks of structured, supportive training with a dedicated L\&D Trainer
- Hybrid working: Once your fully competent and confident in the role, enjoy the flexibility of blending home and office working
- Career with purpose: Be part of a business that truly cares about customers and colleagues
- Choose from 35, 37\.5 or 40 hours per week
- Condense your hours over 4 or 5 days
- We are open Monday–Friday, 8am–8pm and Saturdays, 8am–4pm. You will work on a rotational shift pattern between those hours.
- 1 in 3 Saturdays only – with a weekday off before your Saturday shift
As the first point of contact, you’ll support customers through meaningful conversations that really matter:
- Handle inbound and outbound calls with professionalism and care
- Use active listening and questioning to understand individual circumstances
- Identify vulnerability and ensure customers receive the right support
- Deliver difficult news with empathy, clarity and confidence
- Help customers take positive steps towards financial health
You’ll start with a 4‑week, in‑office training programme (Monday–Friday, 8:30am–4:30pm), where you’ll learn:
- How to recognise vulnerability and support needs
- Regulation and signposting
- Our systems and processes
- How to deliver the right outcome for both customers and the business
Why Wescot?
We’re proud of our 5‑star approach to customer service and our supportive, team‑driven culture. If you bring empathy, resilience and a positive attitude, we’ll give you the tools and training to thrive.
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well\-being. We understand the importance of feeling valued and taking time away from our every day\-to\-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3\-\_4cqZdA?si\=JtQgVJNc2KGROvZf(opens in new window)(opens in new window)Ready to make a difference?
Your journey with Wescot starts 20th July 2026!
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work\-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
*Diversity and inclusion**are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.*
*\*\*At Wescot we’re regulated by our clients \- as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.*
Our Total Rewards Package for All Round Wellbeing
We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.
Holistic Wellness
Colleague Wellness \- We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!
Healthcare
Healthcare \- Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.
Perks
Perks \- Our Colleague Discount Programme includes Transport, Retail discounts and much more.
Career Path \& Development
Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.
Awards \& Recognition
Awards \& Recognition \- We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.
Pay \& Bonuses
Pay \& Bonuses \- Earn a competitive salary, with the opportunity to participate in fun team building incentives!
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