Customer Compliance Controller

Enjoy Planning Ahead and Getting the Details Right?

Are you an organised customer service or scheduling professional who likes to stay one step ahead? Would you like a busy, varied role keeping commercial vehicles safe, legal, and on the road for some of the UK's best\-known transport companies? If so, we would like to hear from you.

About Us

Hexagon Leasing is a leading provider of contract hire, rental, and fleet management in the commercial vehicle sector. With a fleet of close to 2,000 vehicles, we supply and manage some of the highest\-profile transport and distribution companies in the UK.

At Hexagon we look to recruit individuals from different backgrounds, we celebrate diversity and promote inclusivity.

The Role

As Customer Compliance Controller, you will report to the Customer Service Manager and plan and book the scheduled maintenance our customers' vehicles need to stay compliant \- MOTs, safety inspections, and tachograph calibrations.

The aim is simple: nothing goes overdue, and customers lose as little time as possible while their vehicles are in for work. You will spot what is coming up, line up a slot with the dealer or service provider, agree it with the customer, arrange a substitute vehicle where needed, and follow the job through until the paperwork is checked and filed. You will work closely with our Customer Service Advisors and our Fleet Engineering, Rental, Sales, and Finance teams, as well as our network of dealers and suppliers.

Key Responsibilities:

• Maintenance Planning: Run reports on upcoming maintenance events across our customers' fleets and plan bookings well ahead of due dates.


• Booking \& Scheduling: Book MOTs, safety inspections, and tachograph calibrations with third\-party dealers and service providers, matching supplier availability with customer preferences.


• Customer Liaison: Confirm appointments with customers by email, arrange substitute vehicles where needed, and keep customers informed to avoid no\-shows.


• Progress Tracking: Track active maintenance jobs and follow up with suppliers so work is completed on time, resolving any scheduling issues quickly.


• Compliance Records: Obtain, check, and upload completed maintenance paperwork, and send copies to customers for their records.


• System Accuracy: Keep vehicle records and service schedules accurate and up to date on our systems, and provide customers with maintenance planners for their fleet.


• Customer Communication: Respond promptly and professionally to customer calls and emails about maintenance queries, escalating issues where needed.

We would love to hear from you if you have:

• At least 2 years' experience in a customer service or fleet scheduling role, ideally within the commercial vehicle or rental industry.


• Knowledge of commercial vehicles and fleet management


• Excellent verbal and written communication skills.


• Strong organisational skills and great attention to detail.


• The ability to manage multiple priorities in a fast\-paced, team\-oriented environment.


• A willingness to learn and adapt to evolving processes and technology.

This role is fully office based at our Head Office in Alrewas, so you will need to live within a comfortable commute of Burton on Trent or the surrounding areas.

Our People

What do we value in our team members?

• A positive mindset coupled with a can\-do attitude.


• A friendly demeanour with an eagerness to collaborate, building on our culture of learning, support, and growth.


• Exceptional communication skills, both written and verbal.


• A balance between personal result\-driven focus and a strong affinity for teamwork.


• Effective workload management skills and a proven ability to meet deadlines.

Benefits

In return, we offer a competitive salary, a generous holiday allowance, and a company pension. You will join a market\-leading organisation with a strong reputation in the industry, and we empower our employees to take ownership of their roles, with ongoing opportunities for professional growth and development.

People join us for stability and security. But they stay for our fun and friendly culture that supports everyone to be the best they can be.

In Summary

If you are an organised, customer\-focused planner looking for a busy and varied role, please submit your application with a CV highlighting your relevant experience.

Job Types: Full\-time, Permanent

Benefits:

• Casual dress


• Company events


• Company pension


• Free parking


• Life insurance


• On\-site parking

Experience:

• commercial vehicle compliance: 2 years (preferred)

Work Location: In person

This listing is from Indeed. View original listing ↗